Building trust
A bit of trust goes a long way.(Via Pascal Van Cauwenberghe) David Anderson gives us a few tips on building trust:
- Trust begets trust
- Be humble and respect the other
- Vulnerability disarms
- Apologise for poor results; take responsibility, even if you weren't involved in the delivery of the poor results; promise better; deliver
- Keep delivering, regularly, predictably
- Deliver daily on your personal commitments; deliver daily or weekly on team commitments
- Demonstrate competence; rehearse and practice for perfect delivery
- Be transparent
- Encourage learning from failure
- Get rid of command and control
- Build up a reputation
- Define clear values and principles; let them guide decision making
Posted by Simon Baker @ permalink
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