A 'Nut it out' Norm
Via Diana Larsen.I really like the idea of having a team norm in place to help deal with interpersonal conflict.
The norm would require the people involved in the conflict, as part of their membership of the team, to work together (with the help of a facilitator; aka Scrum Master) to find the root cause of their conflict. Basically get in a room and work it out before the conflict gets bigger and pulls the whole team down. The people involved are required to bring their analysis and agreement to the next retrospective and report it to the team so that everyone learns from the experience.
Labels: agile2008, conflict resolution, retrospective, team norms
Posted by Simon Baker @ permalink
